Passport Data Clerk III
CGI Honolulu, HI
CGI Honolulu, HI
7 months ago 59 applicants
See who CGI has hired for this role- Report this job
Position Description
CGI Federal is looking for outgoing, experienced Support Associates to join our team. The ideal candidates should possess excellent communication skills, have experience in customer service, and be able to work as a team in a fast paced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.
Due to the nature of the government contract requirements and/or clearance requirements, US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result, the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.
Your future duties and responsibilities
The Support Associate Level III provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:
- Prepare and mail envelopes with correct passport and corresponding supporting documents.
- Box and archive files for storage purposes
- Interface with Passport applicants at Agency/Center information and will-call counters:
- At the Information Station, ensure appointment is scheduled;
- Review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
- Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information.
- Operate equipment for scanning, image review, book print, quality control, and metering mail.
- When operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality.
- Process refund/reimbursem*nt requests.
- Generate a credit card payments and distribute completed batches to the cashier’s office.
- Participate in customer service outreach activities.
- Assist with acceptance agent training: prepare training materials, conduct “meet-and- greets,” set-up training sessions, conduct office tours, etc.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
- Distribute newsletters and any other correspondence to staff.
- Contact applicants to request necessary documents.
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender, Rewrites and Re-issues, and re-batch into the system.
- Review Passport application data to ensure information is recorded accurately into DOS systems.
- Handle complaint letters/phone calls.
- As requested by DOS Passport Specialist, perform administrative review on suspended applications.
- Verify all applications to determine the proper payment for expedite service.
- Perform Quality Control in verifying that application data matches Passport processing data.
- Assist in training lower level Support Associates in job functions, duties, and tasks.
- Assist with “not issued cases” including photocopy of application and attachments, set up of application to be abandoned, and forwarding hard copies to requesting Agency.
- Communicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies under the direction of the CSM.
- Identify and take initiative to report trends or patterns in the volume or nature of inquiries handled.
- When not directly assisting Customer Service, serve as a member of NPIC search team.
- Conduct research on Passport cases by gathering information from a variety of sources. Provide recommended findings in a clear and concise manner that summarize the information gathered and identified during research.
- Perform analyses on passport cases being suspended to identify trends that may be useful in future research. Identify errors and areas for improvement in memos associated with these applications.
Required Qualifications To Be Successful In This Role
- Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
- Capable of performing repetitive tasks while maintaining a high level of accuracy
- Bachelor’s Degree (OR) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high volume production environment
- Four years of general office experience, including three years of experience with Microsoft Office
- Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Secret clearance is required.
Desired QualificationsList items desired for the Candidate, but not required.
- Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.
Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.
Hourly Rate: $20.61/hour
*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circ*mstances of each case.*
At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Paid Time Off (PTO)
10 Standard Holidays
Health & Welfare Benefits as determined by your Service Contract Act
#CGIFederalJob
#PassPortUS
Together, as owners, let’s turn meaningful insights into action.Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at CGI by 2x
See who you know
Get notified about new Data Assistant jobs in Honolulu, HI.
Sign in to create job alert
Similar jobs
-
Office Assistant II, III - Kipapa Elementary
Office Assistant II, III - Kipapa Elementary
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Office Assistant II, III - Kaala Elementary
Office Assistant II, III - Kaala Elementary
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Office Assistant II, III - Keaau Elementary
Office Assistant II, III - Keaau Elementary
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Office Assistant II, III - Maili Elementary
Office Assistant II, III - Maili Elementary
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Data Entry Clerk
Data Entry Clerk
Approved Freight
Honolulu, HI
-
Office Assistant II, III - Wilcox Elementary
Office Assistant II, III - Wilcox Elementary
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Data Entry Clerk
Data Entry Clerk
Robert Half
Honolulu, HI $16.00 - $19.00
-
Data Entry Clerk Work From Home - Part-Time Survey Participants
Data Entry Clerk Work From Home - Part-Time Survey Participants
WorkatHome-JobBoard
Honolulu, HI
-
Data Entry Clerk (onsite)
Data Entry Clerk (onsite)
Robert Half
Honolulu, HI $17.00 - $20.00
-
Office Assistant II, III - Noelani Elementary
Office Assistant II, III - Noelani Elementary
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Administrative Assistant
Administrative Assistant
AlohaCare
Honolulu, HI
-
Administrative Assistant - Oahu
Administrative Assistant - Oahu
Premier Restoration Hawaii
Honolulu, HI
-
Mail Processing Clerk
Mail Processing Clerk
Postal Source
Honolulu, HI $24.63 - $39.27
-
Receptionist- Administrative Assistant
Receptionist- Administrative Assistant
AlohaCare
Honolulu, HI $16.50 - $19.00
-
Receptionist - Arcadia
Receptionist - Arcadia
Arcadia Family of Companies
Honolulu, HI
-
Office Assistant II, III - Aliamanu Elementary
Office Assistant II, III - Aliamanu Elementary
Hawaii State Department of Education
Honolulu, HI $3,035.00 - $3,156.00
-
Administrative Assistant
Administrative Assistant
Mastech Digital
Honolulu, HI $24.00 - $24.00
-
School Administrative Services Assistant I, II - Eleele Elementary
School Administrative Services Assistant I, II - Eleele Elementary
Hawaii State Department of Education
Honolulu, HI $3,581.00 - $3,872.00
-
School Administrative Services Assistant I, II - Kailua Elementary
School Administrative Services Assistant I, II - Kailua Elementary
Hawaii State Department of Education
Honolulu, HI $3,581.00 - $3,872.00
-
Administrative Assistant
Administrative Assistant
BrightStar Care of Honolulu
Honolulu, HI
-
Secretary (Associate Warden's Secretary)
Secretary (Associate Warden's Secretary)
Federal Bureau of Prisons - Career Connections
Honolulu, HI
-
Administrative Assistant
Administrative Assistant
Hawaii Senior Care
Honolulu, HI $18.00 - $28.00
-
Student Worker Office Assistant
Student Worker Office Assistant
Chaminade University of Honolulu
Honolulu, HI
-
Administrative Assistant/Patient Account Representative
Administrative Assistant/Patient Account Representative
Ohana Pacific Health
Honolulu, HI
-
Administrative Assistant
Administrative Assistant
SERVPRO of East Honolulu
Honolulu, HI
-
Passport Data Clerk III
Passport Data Clerk III
CGI
Honolulu, HI
-
Restoration Administrative Assistant
Restoration Administrative Assistant
PuroClean
Pearl City, HI $14.00 - $16.00
People also viewed
-
Receptionist-Service
Receptionist-Service
BMW of Honolulu
Honolulu, HI
-
Administrative Assistant - Administration
Administrative Assistant - Administration
Hawaii Pacific Health
Honolulu, HI
-
Office Assistant II, III - Kaahumanu Elementary
Office Assistant II, III - Kaahumanu Elementary
Hawaii State Department of Education
Honolulu, HI $3,035.00 - $3,156.00
-
Receptionist - WIC Program
Receptionist - WIC Program
Hawaii Pacific Health
Honolulu, HI
-
Administrative Assistant, Open Enrollment
Administrative Assistant, Open Enrollment
ProService Hawaii
Honolulu, HI $18.00 - $22.00
-
Administrative Assistant
Administrative Assistant
PuroClean
Pearl City, HI $16.00 - $20.00
-
Office Assistant II, III - Roosevelt High
Office Assistant II, III - Roosevelt High
Hawaii State Department of Education
Honolulu, HI $2,890.00 - $3,006.00
-
Front Desk Receptionist
Front Desk Receptionist
Ascend Dental Alliance
Honolulu, HI $18.00 - $40.00
-
Administrative Assistant
Administrative Assistant
Kennedy Jenks
Honolulu, HI $22.60 - $26.44
-
Administrative Assistant
Administrative Assistant
M. Dyer Global
Pearl City, HI
Similar Searches
- Import Clerk jobs 50,724 open jobs
- Web Assistant jobs 447,180 open jobs
- Database Assistant jobs 29,651 open jobs
- Clinical Data Associate jobs 3,645 open jobs
- Clinical Recruiter jobs 8,146 open jobs
- Senior Assistant jobs 49,323 open jobs
- System Assistant jobs 90,466 open jobs
- Stock Analyst jobs 15,805 open jobs
- Archives Assistant jobs 49,863 open jobs
- Assistant Scientist jobs 15,231 open jobs
- Clinical Trial Assistant jobs 9,020 open jobs
- Statistical Assistant jobs 77,830 open jobs
- Project Technician jobs 91,577 open jobs
- Social Educator jobs 34,757 open jobs
- File Clerk jobs 49,410 open jobs
- Layout Artist jobs 6,209 open jobs
- Assistant Analyst jobs 64,861 open jobs
- Data Officer jobs 85,801 open jobs
- Clinical Trial Specialist jobs 9,083 open jobs
- Data Specialist jobs 512,008 open jobs
- Development Assistant jobs 82,185 open jobs
- Receiving Clerk jobs 75,060 open jobs
- Documentation Manager jobs 41,718 open jobs
- Assistant Project Engineer jobs 23,957 open jobs
- Information Technology Assistant jobs 56,900 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More